RETURN POLICY

In the very unlikely occurrence that you are unsatisfied with your timepiece, there are damages, or you just inherited $100,000 and want a Rolex instead; we offer a 30-day unconditional money back guarantee. 

If there is a problem with the quality of the watch you can return it and get full refund within 7 days; replaceable within 30 days; repairable within 365 days. Also, the shipping cost is on us if the return or exchange is caused by our fault. 

If your timepiece was damaged in the shipping process please send us a few pictures of the damages within 3 days of receiving to watch@foksywatch.com – we will be in touch and arrange another to be shipped. 

Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us. 

Note: We reserves the right to charge a handling fee on all returned products. 

General Returns

1. All products must be returned in their original condition.

2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.) 

Returning For Replacement Or Refund

1. Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

2. Non Quality Issues:

For all products, if a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer a refund of 85% of the original product price. (15% is for the shipping fee which cannot be returned)

Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.

Notice

1. Watch exposed to the enviroment with extemely high or low temperature, crown not locked, would easily cause moisture or liquid penetrate into the watch.This kind of mishandling is not within warranty.

2. If the watch opened or repaired by a 3RD party. It equals that the customer give up the right of our warranty service.

3. During replacement or repairment, the replaced parts will become the property of FOKSY company.

4. Appearance damage is not covered under warranty:After the sale, due to variety of reasons, glass broken or scratch, case scratches, back cover scratches, crown crooks, etc. Generally belongs to the use, not covered under warranty. But problems like dial scale is uneven, case eye skew, asymmetric, etc. Generally belongs to manufacturing defect, they are covered under warranty.